At Book My Sundarbon, we understand that travel plans may change due to unforeseen circumstances. This Refund & Cancellation Policy outlines the terms applicable to cancellations, refunds, booking modifications, and related charges for all tour packages and customized tour bookings.
By confirming a booking with Book My Sundarbon, you agree to the terms described below.
Your booking is considered confirmed only after:
Until confirmation is issued, availability is not guaranteed.
If you wish to cancel your booking, please notify us as early as possible via email, phone, or WhatsApp.
The refund amount will depend on the cancellation date and the expenses already incurred for your booking.
| Cancellation Before Departure | Refund Eligibility |
|---|---|
| 30 days or more | Up to 90% of the booking amount (after applicable deductions) |
| 15–29 days | Up to 75% refund |
| 7–14 days | Up to 50% refund |
| 3–6 days | Up to 25% refund |
| Less than 72 hours | No Refund |
| No Show | No Refund |
Refund percentages are subject to deductions for non-refundable expenses such as hotel reservations, forest permits, transportation, taxes, and processing fees.
The following charges are generally non-refundable once incurred:
Customized tour packages are planned specifically based on your travel requirements.
Once bookings with hotels, boats, guides, or transportation providers have been confirmed, cancellation charges may apply even if the tour has not commenced.
Refund eligibility for customized tours depends on the actual costs already incurred.
If you wish to change:
we will try our best to accommodate your request, subject to availability.
Additional charges may apply depending on supplier policies.
In rare circumstances, Book My Sundarbon may cancel a tour due to:
In such cases, we may offer one of the following options:
Book My Sundarbon shall not be held responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to:
Refunds in such situations will depend on the recoverable amounts received from hotels, transport operators, boat services, and other suppliers.
If your booking qualifies for a refund:
Refunds will generally not be available in the following cases:
To request a cancellation or refund, please contact our support team with:
Providing complete information helps us process your request more efficiently.
Book My Sundarbon reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page with the revised effective date.
For cancellation requests or refund-related assistance, please contact:
Book My Sundarbon
📍 West Bengal, India
📞 Phone: +91 XXXXXXXXXX
📧 Email: info@bookmysundarbon.com
🌐 Website: www.bookmysundarbon.com
Refunds are subject to the terms of this policy and the conditions imposed by hotels, boat operators, transportation providers, government authorities, and other third-party vendors involved in your travel arrangements. Book My Sundarbon will make every reasonable effort to process eligible refunds fairly and transparently while keeping you informed throughout the process.